Frequently Asked Questions

Find answers to the most common questions about our products

Product FAQs

Select a product below to discover helpful answers to your questions and unlock the full potential of your SioVue software. Our comprehensive FAQ collections are designed to help you get the most out of every feature.

VueSpot Player

Find answers about media playback, subtitles, audio tracks, HDR support, and other player features.

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Video Converter

Learn about video conversion, supported formats, encoding settings, batch processing, and more.

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Video Downloader

Discover answers about downloading videos, supported sites, download quality, format options, and more.

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Video Compressor

Get answers about video compression, quality settings, batch compression, format support, and more.

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Common Questions

Quick answers to frequently asked questions across all products

How do I get my software activation code?

After purchasing our software, the activation code will be automatically sent to your registered email. If you don't receive it within 15 minutes, please check your spam folder or contact our support team.

Can I use the same activation code on multiple computers?

Standard licenses allow you to install and use our software on up to 2 personal computers. If you need to use it on more devices, please purchase our Family or Team license.

How do I request a refund?

We offer a 30-day unconditional money-back guarantee. If you're not satisfied with our product, please contact our customer service team via email with your order number, and we'll process your refund.

Does the software offer multiple languages?

Yes, all our software products support multiple languages, including English, Simplified Chinese, and Traditional Chinese. You can easily switch languages in the software settings.

How often is the software updated?

We typically release minor updates monthly and feature updates quarterly. These updates include bug fixes, performance optimizations, and new features. After purchasing our software, you'll receive free updates for one year.

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