Support & Help

Siovue Video Converter icon

Video Converter

Siovue Video Downloader icon

Video Downloader

Frequently Asked Questions


Check if there are any available software updates, installing the latest version may fix known issues. If the problem still persists, you can inform us of the specific problem via email. We will reply and solve the related issues as soon as possible.


Our software provides menus and settings options for accessing various features and options. Try browsing these menus and settings, and if you still cannot find what you need, you can consult the software’s user manual or online help documentation.


Yes, this is a very good security measure of the system. When the software starts up, there is a default working directory for accessing or storing related file resources. For example, Siovue Video Converter defaults to access the Movies directory to store files obtained when using the software’s conversion, compression, download, and DVD Rip functions. Of course, you can modify this default directory in the settings. Usually, this prompt only appears on the first startup of the software or when upgrading to a new version.


Siovue ID is your account to use our software. Through Siovue ID, you can clearly view the subscription status of all your products and receive better and more convenient customer service. Siovue ID only requires you to provide an email address to register, and we will not obtain any other privacy information or disclose your email address to the public.

Send us an email

If you have any questions, such as payment issues, account issues, software usage issues, etc., you can directly send an email to contact us