Refund Policy

At Siovue, we strive to ensure complete customer satisfaction with our software products. This Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our website or authorized distribution channels.

1. Refund Eligibility

1.1 We offer a 30-day money-back guarantee for most of our software products. If you are not satisfied with your purchase, you may request a refund within 30 days from the date of purchase.

1.2 To be eligible for a refund, you must provide proof of purchase and your request must meet our refund criteria.

1.3 Subscription services may have different refund terms as specified at the time of purchase.

2. Refund Criteria

2.1 Refund requests will be considered valid under the following circumstances:

• The software does not function as described on our website
• Installation issues that our technical support team cannot resolve
• Incompatibility with your system, provided your system meets the minimum requirements specified
• Accidental purchase (e.g., duplicate purchase)

2.2 Refund requests may be declined under the following circumstances:

• The refund request is made after the 30-day refund period
• You have violated the terms of the End User License Agreement (EULA)
• You have received a refund for a Siovue product in the past
• The software was purchased from unauthorized resellers or third-party websites

3. Refund Process

3.1 To request a refund, please contact our customer support team at support@siovue.com with your order number and reason for the refund request.

3.2 Once your refund request is received, we will review it and notify you of the decision. If approved, we will process the refund within 14 business days.

3.3 Refunds will be issued using the same payment method used for the purchase.

4. Partial Refunds

In certain circumstances, we may offer partial refunds or store credit at our discretion, especially for bundle purchases or when only specific components of a purchase are eligible for refund.

5. Cancellation of Subscriptions

5.1 For subscription-based services, you may cancel your subscription at any time by logging into your account or contacting our support team.

5.2 If you cancel within the first 30 days and haven't extensively used the service, you may be eligible for a refund.

5.3 Cancellations after the initial period will stop future billing but will not generate refunds for the current billing period.

6. Updates to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review our refund policy periodically.

7. Contact Us

If you have any questions about our Refund Policy, please contact our customer support team at:

Email: support@siovue.com
Customer Service: +1 (555) 123-4567

Last updated: May 15, 2025