Refund Policy

Effective Date: February 22, 2023 Thank you for choosing Siovue products. We value your satisfaction and strive to provide you with the best possible experience. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.

1. General Refund Policy

1.1. Products and Services Eligible for Refund We offer refunds on certain products and services, subject to certain conditions and exclusions. The eligibility of a product or service for a refund will be determined on a case-by-case basis. Please refer to specific product/service terms and conditions or contact our customer support team for more information.

1.2. Non-Refundable Products and Services The following products and services are typically non-refundable unless otherwise specified:

  • Downloadable digital products (including software, e-books, audio/video files) once downloaded or accessed.
  • Customized or personalized products.
  • Prepaid services (such as subscription plans, memberships, or credits).
  • Services already rendered or utilized.

1.3. Refund Timeframe The timeframe for processing refunds may vary depending on the nature of the product or service. In general, we aim to process refunds within [number of days] of receiving a valid refund request.

2. Refund Process

2.1. Submitting a Refund Request To request a refund, please contact our customer support team within [number of days] of your purchase or as specified in the product/service terms and conditions. You may be required to provide relevant details, including proof of purchase, order number, product/service information, and reason for the refund.

2.2. Refund Evaluation Once we receive your refund request, our team will evaluate it based on the eligibility criteria and refund policy. We reserve the right to refuse or approve refund requests at our discretion.

2.3. Refund Approval If your refund request is approved, we will initiate the refund process as soon as possible. The refund will be issued in the original payment method or as otherwise determined by us. Please note that the refund amount may be subject to deductions for any applicable fees, taxes, or charges.

2.4. Refund Notification You will be notified via email or other appropriate communication channels regarding the approval or denial of your refund request. If approved, the email will include details of the refund amount and any other relevant information.

3. Contact Information

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at

4. Policy Updates

We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We recommend checking this policy regularly to stay informed of our refund practices.